I'm in the process of a case against Infiniti/NNA through the BBB Auto Line program. Some of you may have read my sunroof leaking problem. The arbritrator decides the fair amount, and I am not sure if it is the same in all states but it was miles used up to first report of problem / 100,000 multiplied by purchase price. Ended up being something like 50 cents a mile for me, which I was fine with.
The arbritrator decided against me and wanted Infiniti to repair the vehicle once more, and the district technician came out last week to fix it (I got my car back on thursday) and it has rained since then and the sunroof still leaks. I called the arbritration specialist at Infiniti and told her what was going on (as a professional courtesy in hopes of resolving the matter without going back to arbritration) and she said she will get back to me the beginning of this coming week to see if Infiniti/Nissan North America is willing to settle the issue or if they would rather go back to arbritration.
Either way, I hope that they simply buy it back, they have attempted to repair the sunroof 6 times now. The gas tank still doesn't fill up past 3/4 sometimes. The passanger window squeels sometimes when going up and down. The first time I took it in for service they damaged my bumper and quarter panel. This time when the district technican worked on the sunroof, they scratched the roof of my car and put a paint chip.
If I am forced to keep the car, do you guys think I should expect them to take care of the paint damage to the roof?
Granted, I like the FX alot (or I wouldn't have spend $40k +) but I am tired of the poor service at the dealer and the numerous problems with the vehicle. It is sad that my first experience with Nissan/Infiniti is so poor. After this, I have decided I will not purchase another Nissan or Infiniti again. (Even though I LOVE the 350z and would like one for a summer car
But as far as your issue is concerned, did you read the Lemon Law summary from the BBB? Generally in most states lawyers will not charge you a dime ever. I called several lawyers, and most of them I called sounded like idiots to me, or I knew more about the law than they did (I did a lot of research on the lemon law). There was one lawyer who seemed like he knew the law very well, but he was saying that they take 1/3 of the money they win back, so I decided to go with the BBB and save time. I have found that going through the court system can take upto a year and a half to settle, but going through the BBB you get the decision within 40 days, and in my case is going to be about 2 months because I was asked to give Infiniti another opportunity to repair the vehicle.
Keep in mind with the BBB program, if they decide something you do not like, you can reject the decision and file a case in court, but if you like their decision, Infiniti / NNA is legally required to comply with the decision.
In my case, I was going to have to give Infiniti / NNA a final opportunity to repair the vehicle, so it just made sense to let them work on it with the BBB.
Also, to make your case stronger, make sure you have ALL service documentation. Make sure you have complied to the lemon law requirements completely. It makes it much easier to win the case. I am not sure what your laws say, but if they are like mine, it requires you give written notice via certified mail to NNA / Infiniti before you file a suit. After the letter they MUST be given a final opportunity to repair it (they will call you to schedule the time to drop off your vehicle.) In my state, you should send the letter anytime after the 3rd repair attempt or after the 25th day in for service. Then NNA is given a final opportunity to repair the vehicle by a factory trained tech (aka district tech, or engineer)
Probably not the most help, but at least I get to rant on again about how I am mad that my sunroof STILL leaks!