I took my car to Infiniti Tustin to address an issue with the car pulling to the right. The dealer said they would need to do an alignment.
When I got the car back all four wheels had multiple scratches. Apparently the cause of the damage is from the alignment tool. They first tried to fix all 4 wheels but decided to replace it because per their wheel repair vendor the damage was to deep to fix.
I finally got the car back after 3 days. They replaced 3 of my wheels with the wrong color. My wheels are gunmetal and they gave me silver wheels. They did not replace the 4th wheel, which is also heavily scratched. Now I have 3 silver wheels (one of them is also scratched from installing the tires) and 1 gunmetal grey wheel, which is also scratched.
The dealer told me they would replace it again when the wheels are available. Infiniti Tustin would not give me a date as to when. They said to come back on my next scheduled service
I've already filed a complaint with Infiniti but they told me since the dealer damaged the wheels they can't do anything and would have to take it up with the dealer. I also filed a complaint with BBB and have not received a response. I think my only option now is Small Claims Court.
I just want my rims replaced with the same color. The reason I got the sport package was because of the 20inch wheel with the gunmetal grey color.
Is there anything else I can do besides take them to court?
When I got the car back all four wheels had multiple scratches. Apparently the cause of the damage is from the alignment tool. They first tried to fix all 4 wheels but decided to replace it because per their wheel repair vendor the damage was to deep to fix.
I finally got the car back after 3 days. They replaced 3 of my wheels with the wrong color. My wheels are gunmetal and they gave me silver wheels. They did not replace the 4th wheel, which is also heavily scratched. Now I have 3 silver wheels (one of them is also scratched from installing the tires) and 1 gunmetal grey wheel, which is also scratched.
The dealer told me they would replace it again when the wheels are available. Infiniti Tustin would not give me a date as to when. They said to come back on my next scheduled service
I've already filed a complaint with Infiniti but they told me since the dealer damaged the wheels they can't do anything and would have to take it up with the dealer. I also filed a complaint with BBB and have not received a response. I think my only option now is Small Claims Court.
I just want my rims replaced with the same color. The reason I got the sport package was because of the 20inch wheel with the gunmetal grey color.
Is there anything else I can do besides take them to court?
