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I had a 2009 FX until I traded recently for my current QX70 and I am sure I did not have this problem, I live in Florida and always shade the front windshield when not garaged. I was never in an accident, but I did have my windshield replaced once, and I did not notice anything like this. I too believe Infiniti should offer you a better response. Especially some assurance that this is not a safety issue. Could this be the result of an airbag deployment by a previous owner, and is it still getting progressively worse? I recommend you try again to get some answers to these questions, and take more photos to have a record of its progress over time.
 

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Please understand this is just a suggestion; if it were me, I would look for a part replacement online. While dealer prices are in the 2K range, there may be a dash replacement available on Ebay for a lot less. Recently I saw one for 850.00, and if I needed it for my QX70,which it would also fit, I would seriously consider it.
 
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