Let me preface this by saying, Infiniti has just put BMW to shame with crappy service......which I didn't think was possible.
I dropped my FX off today for a tow hitch install to a Infiniti dealer in Northern VA. I had already paid for the parts, as part of the deal with my salesman when I purchased the car - he got them for me at cost. They were tagged with my name on them.
I explained all this along with two other complaints - my dead pedal is loose and my DVD player stopped working at 1500 miles (both of which they have to order). Keep in mind - the car has 2k miles on it now.
Service guy calls me up and says the car is ready - with the exception of the parts on order.
I get to the dealer and after waiting for what seemed like a long time for them to correct my bill (they tried to charge me again for the tow hitch I already paid for). After I showed them my previous receipt for the parts, what should have been, "yes sir we'll take care of it right away" turned into, "well, no one here can remove the parts from the ticket...blah blah blah." After my look of shock turned to anger, they figured something out.
I get home and park it in the garage. I get out, and notice 3 deep (and I mean DEEP) scratches in the hood - so deep in the clearcoat I am not sure they can be removed without getting to the pigment. These were aboslutely positively 100% not there when I dropped it off. I spend about 30 minutes trying to buff them out - with little improvement. Now, I am white hot with fury over the crappy treatment I received and the fact that these dudes scratched my new car.
Now I know most of this out of my service guys control, but ****! How can I not rip them into shreds on the survey??
Does anyone know of a reputable dealer in NoVA that won't f$#k your car up when they service it??
Scott
I dropped my FX off today for a tow hitch install to a Infiniti dealer in Northern VA. I had already paid for the parts, as part of the deal with my salesman when I purchased the car - he got them for me at cost. They were tagged with my name on them.
I explained all this along with two other complaints - my dead pedal is loose and my DVD player stopped working at 1500 miles (both of which they have to order). Keep in mind - the car has 2k miles on it now.
Service guy calls me up and says the car is ready - with the exception of the parts on order.
I get to the dealer and after waiting for what seemed like a long time for them to correct my bill (they tried to charge me again for the tow hitch I already paid for). After I showed them my previous receipt for the parts, what should have been, "yes sir we'll take care of it right away" turned into, "well, no one here can remove the parts from the ticket...blah blah blah." After my look of shock turned to anger, they figured something out.
I get home and park it in the garage. I get out, and notice 3 deep (and I mean DEEP) scratches in the hood - so deep in the clearcoat I am not sure they can be removed without getting to the pigment. These were aboslutely positively 100% not there when I dropped it off. I spend about 30 minutes trying to buff them out - with little improvement. Now, I am white hot with fury over the crappy treatment I received and the fact that these dudes scratched my new car.
Now I know most of this out of my service guys control, but ****! How can I not rip them into shreds on the survey??
Does anyone know of a reputable dealer in NoVA that won't f$#k your car up when they service it??
Scott